Terms of Service
Please read these Terms of Service ("Terms") carefully before using the software products and related services provided by MetaMeta Software LLC ("us", "we", or "our"). Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms.
1. Services
MetaMeta Software LLC provides software products and related professional services, which may include custom software development, systems integration, consulting, support, and hosting. The specific services, scope of work, deliverables, and timelines will be outlined in a separate Statement of Work (SOW), order form, or service agreement agreed upon by both parties.
2. Client Obligations
To enable us to perform our obligations, the Client shall cooperate with us by providing any information, access to relevant systems or third-party services, and feedback in a timely manner as reasonably required. The Client is responsible for the accuracy and legality of all content, materials, and information provided to us for use in the software or services.
3. Payment Terms
Fees for our products and services will be detailed in the applicable SOW, order form, or agreement. Unless otherwise specified, services may be billed on a project, subscription, or usage basis and payments are due in accordance with the agreed schedule. Failure to make timely payments may result in the suspension or termination of services. Except as required by law or expressly stated in the agreement, all fees are non-refundable.
4. Timelines and Deliverables
We will make every reasonable effort to meet the project timelines outlined in the SOW or agreement. However, these timelines are estimates and are not guaranteed. Delays caused by the Client's failure to provide necessary information, feedback, or approvals are not the responsibility of MetaMeta Software LLC.
5. Confidentiality
Both parties agree to keep all non-public information, including business strategies, financial information, technical information, and data processed through the software, strictly confidential. This obligation will survive the termination of any service agreement.
6. Intellectual Property
The Client retains all intellectual property rights to the materials they provide to us. Unless otherwise agreed, we retain all rights, title, and interest in and to our pre-existing software, frameworks, and tools. Upon full payment for the services, the Client will receive the rights to use the deliverables as specified in the applicable agreement. We may reference non-confidential aspects of the work in our portfolio or marketing materials unless otherwise agreed in writing.
7. Limitation of Liability
MetaMeta Software LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the services. In no event shall our aggregate liability for all claims relating to the services exceed the amount paid by you for the services in the three (3) months preceding the claim.
8. Termination
Either party may terminate the service agreement with written notice, typically 30 days, as specified in the SOW or agreement. Upon termination, the Client is responsible for all fees accrued up to the effective date of termination.
9. Governing Law
These Terms shall be governed and construed in accordance with the laws of the jurisdiction in which MetaMeta Software LLC is registered, without regard to its conflict of law provisions.